We ship out orders Monday through Friday with ShipNerd (using CanPar or USPS). If you live in a remote community or have a PO Box, your order will be shipped with Canada Post.
On average orders are shipped within 24 hours or the next business day. Shipping is not processed on weekends. All shipping orders are shipped from our Langley location only. If you ordered a pre-ordered item, your entire order will ship once the pre-ordered item is ready.
We cannot guarantee shipping times, once the package the package leaves our building it is out of our control. On average with CanPar orders within BC arrive within 3-5 business days (5-7 business days outside BC) and with Canada Post it averages 5-7 business days within BC (7-10 business days outside BC). Again, this is just on average and there are no guarantees.
Once your order has been shipped you will receive tracking for your shipment. Sometimes it's estimates are incorrect and it estimates arrival sooner than it will happen. If the tracking is not updating after five business day, please reach out and we will look into it for you.
We offer free shipping on orders over $100 within BC and on orders over $150 elsewhere. There are some exclusions for the free shipping offer and will be noted on individual products (example: Advent Calendars do not qualify for Free Shipping as they include highly discounted products already).