Returns & Exchanges Policy

We want you to love what you bring home from The Local Space. If something isn't right, here's how returns work.

Returns

  • Within 14 days of purchase (or of receiving your online order): refund to your original payment method.
  • Within 30 days: store credit, saved to your Local Space account to use in store or online.

Items must be unworn or unused, with tags attached and in their original packaging, and you'll need your receipt or an order on your Local Space account. If you shop with us often, we recommend always purchasing on your account so you never have to worry about a lost receipt.

Final sale

These items can't be returned or exchanged: food and drink, bath and body products, earrings, intimates (including swimwear), sale items, special orders and personalized items, gift cards, subscription boxes and Advent calendars, and any pre-order marked final sale.

Returning an online order

You're always welcome to return in store at 101-46132 Yale Road, Chilliwack, where returns are processed on the spot. To return by mail, email us at hello@thelocalspace.ca first, then send your item to The Local Space, 101-46132 Yale Road, Chilliwack, BC V2P 0J6, at your own expense. Please include your order number and last name in the package. We'll process it within 3–5 business days of receiving it and let you know once it's done.

Exchanging for a different size

We can't set aside a size for you. If you can't come in right away and you're worried your size will sell, buy it online and note in the cart comments that it's an exchange. Bring the original item in and we'll process the return.

Damaged, defective or wrong items

Please check your order when it arrives and email us right away with a photo if anything is damaged, defective or not what you ordered. If the mistake or damage is ours, we'll make it right with a replacement or a refund to your original payment method, even on final sale items.

Price adjustments and discount codes

We don't offer price adjustments if an item goes on sale after your purchase, and we don't price match. Discount codes must be used at the time of purchase and can't be added to an order afterwards.

Questions? Email hello@thelocalspace.ca or call the shop at 778-201-5451.