FAQs

Q: Why can I not pre-order items in store?

Unfortunately all pre-ordered or special ordered items must be done online. We need to be able to keep track of these orders and we are unable to do this in store. 

Q. I keep getting an error that my billing address is incorrect but it's not...

In most situations we have found that people are doing their incorrect postal code. Your billing addresses needs to be an exact match to what your financial institution has on file. You will have to contact your financial institution on this, we are not able to provide any further information on this as we do not have access to personal information.

Q. I'm trying to use a Visa Debit card and it's not working?

We are not able to process Visa Debit directly through our website. You can utilize Visa Debit if you use it through your PayPal account or shopping in store.

Q. Do you offer local pick up?

We do offer local pick up. For detailed instructions on how to do local pick up, click here.

Q. What are in your local gift boxes?

Every local box is different and based on current inventory and the questions answered on your order. If you are wanting to know exactly what is in a gift box or doesn't like surprises, we would suggest picking your own items and adding a gift box onto your order.

Q. What is your exchange and return policy?

You can check our exchange and return policy by clicking here

Q. Do you offer price matching or have a price adjustment policy?

You can check our price adjustment policy by clicking here

Q. How often do you ship out orders?

We ship out orders every Tuesday and Thursday. We have decided to step away from shipping five days per week as an attempt to be a little more environmentally friendly.

Q. Do you offer discounts or promo codes?

From time to time our VIPs/people who have signed up for our mailing list and rewards program may receive discount codes. Discounts cannot be applied to past purchases.

Q. Do you offer free shipping?

We offer free shipping when you use a free shipping coupon code that are sent our to our VIPs occasionally or if you spend $150 or more you may use the coupon code 150FREESHIP - the code has to be used to receive free shipping, it cannot be added to your order after the order has been completed. Cannot be used with other coupon codes or promotions.