Shipping policy

We offer In-Store Pick-Up options in both Langley and Chilliwack locations. Please ensure that you have received an email from us indicating that your order is ready for pick up and the location prior to visiting us. Once you have received your pick up notification you have 7 days to pick up your order, if you do not pick up within 7 days and you have not communicated with us, your order will be assumed abandoned and your order will be cancelled/refunded and subject to a 15% restocking fee. As a small business we cannot absorb this.

When you arrive at the store (or pick up location), notify the store associate that you would like to pick up your online order (if you are picking up from a pick up location that isn't at The Local Space, let the employee know you are picking up a Local Space order). They will need your last name and order number in order to find your pick up order. If you are picking up from our Willoughby pick up location, please schedule a pick up time ahead of time.

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain your order number, your tracking number and a link to track your order. To track the order, click on the Track My Order button located near the bottom of the email. You can also access this information on your account page.

For your convenience, you will see the expected delivery date for your order. This is not a guarantee, delays happen. We cannot guarantee any delivery timelines. Sometimes there are tech issues and a package will be marked delivered before delivered, please allow 24 hours before panicking and contacting us - we are unable to look into an order with providers until 24 hours later. After 24 hours if you need us to look into your order, please contact hello@thelocalspace.ca and we can open a ticket with the delivery company.

Orders are processed by The Local Space as they are recieved during our regular business hours. We ship out 7 days a week.

Orders processed with The Local Marketplace vendors can expect up to 10 business days. Most products in our Local Marketplace program are made to order, so it takes them a bit longer to process orders.

Returns and exchanges are accepted up to 14 days of you receiving your order either at one of our store locations or by returning by mail to 46132 Yale Rd #101, Chilliwack, BC V2P 2P1 (shipping cost is at customers expense). When returning by mail please submit through our returns portal that is accessible via your customer account. Included in your shipping package please include your order number and last name so that we can process your return as quick as possible. Please expect 3-5 business days after we have received your package for it to be processed. Orders that are returned in-store are processed right away.

*Final Sale items include bath and body products, intimate products, sale items, earrings and food products.

You as the customer are responsible for picking up your shipment from the pick up location if you are not home when the courier attempts to deliver. Please make sure you monitor your tracking page. We are not responsible if you do not receive or you misplace your pick up slip, if this happens we can get you the information you need to pick up your order. If you do not pick up the shipment within 7 days most couriers will ship the package back to the sender (The Local Space), if this happens your order will be refunded; you will be subject to a 15% restocking fee plus any applicable shipping fees. As a small business we can not absorb this.

Subscription boxes are charged approximately 60 days before shipments. Because we are dealing with smaller brands, we have to confirm quantities with the brands after the ordering period is completed. Below is the payment and shipping schedule.

While we do our best to ensure our online inventory levels are accurate, our inventory is connected to our brick and mortar locations; there is always the possibility of errors.

In the event that an item you have ordered online had been sold or not found, we will do our best to notify you within 3 business days and will be refunded for the item. Please allow up to 10 days for your credit card company to post the refund to your account. If you have any questions, you may contact us at hello@thelocalspace.ca.

The Local Marketplace is a Canadian-wide marketplace for Canadian brands to sell their products on The Local Space's website. Participants in The Local Marketplace are labeled on each product page (so you know the difference between The Local Space inventory vs Marketplace inventory). Shipping ranges from $3-$15 depending on the brand. Marketplace items are only available for shipping within Canada.