Do you offer free shipping?

Abso-freakin-lutely*! We offer free shipping on orders over $150 within BC and on orders over $199 for the rest of Canada and the USA. No coupon code is required, it will automatically appear at check out. 

*Some items (like Local Subscription Boxes) are exempt from the free shipping promotion, but only because you’re already getting such a killer deal!

 

Do you offer local pick-up?

F*ck yeah we do! We would love to see your friendly faces when you come to pick up your local goodies - Just select ‘Local Pick Up’ and your nearest location during checkout and wait (im)patiently for that sweet pick-up notification to come say hey!

 

What's your Return/Exchange Policy?

Our policy lasts 14 days for exchange or store credit. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. We do not offer cash refunds.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Because The Local Box is a surprise and a pre-order item, is not eligible for returns or exchanges.

See Full Return/Exchange policy here.