Since every brand listing their products on our platform through The Local Marketplace program are shipping from indvidual locations, shipping is charged per brand (Example: You cannot spend $30 with The Local Space and $25 with Wexford Candles and recieve free shipping, you would have to spend $50 with The Local Space to recieve free shipping from The Local Space and then $99 from Wexford Candle to recieve free shipping from that brand). You will be charged shipping for every brand you purchase from in The Local Marketplace (unless you reach the brands minimum for free shipping).

When your order is ready to be shipped, you will recieve a shipment confirmation email. The email will contain your order number, your tracking number and a link to track your order. To track the order, click on the Track My Order button located near the bottom of the email. You can also access this information on your account page on thelocalspace.ca.

For your convenience, you will see the expected delivery date for your order. This is not a guarantee, delays happen. We cannot guarantee any delivery timelines.

Sometimes there are tech issues and a package will be marked delivered before delivered, please give it 24 hours before panicking.

Orders are processed by The Local Space as they are recieved during our regular business hours. All orders that require shipping are sent out from our Warehouse location.

Since shipping orders can include items from multiple locations, processing times can be up to 7 business days.

Orders processed with The Local Marketplace vendors can expect up to 5 business days, unless otherwise specified on the individual product pages. Some products are made to order, please refer to the individual product pages for up to date information.

Subscription boxes are charged aproximately 60 days before shipments. Because we are dealing with smaller brands, we have to confirm quantities with the brands after the ordering period is completed. Below is the payment and shipping schedule.

While we do our best to ensure our online inventory levels are accurate, our inventory is connected to our brick and mortar locations, there is always the possibility of errors.

In the event that an item you have ordered online had been sold or not found, we will do our best to notify you witin 3 business days and will be refunded for the item. Please allow up to 10 days for your cred t card company to post the refund to your account. If you have any questions, you may contact us at warehouse@thelocalspace.ca.