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FAQ
Do you offer free shipping?
Abso-freakin-lutely*! We offer free shipping on orders over $150 within BC and on orders over $199 for the rest of Canada and the USA. No coupon code is required, it will automatically appear at check out.
*Some items (like Local Subscription Boxes) are exempt from the free shipping promotion, but only because you’re already getting such a killer deal!
Do you offer local pick-up?
F*ck yeah we do! We would love to see your friendly faces when you come to pick up your local goodies - Just select ‘Local Pick Up’ and your nearest location during checkout and wait (im)patiently for that sweet pick-up notification to come say hey!
What's your Return/Exchange Policy?
Our policy lasts 14 days for exchange or store credit. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. We do not offer cash refunds.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Because The Local Box is a surprise and a pre-order item, is not eligible for returns or exchanges.