In Store Exchanges and Returns

We accept returns (for in store credit only) or exchanges within 14 days of purchase. We are happy to process a return or exchange any time during our operating hours, you do not need to contact us ahead of time.

When you are doing a return or exchange you must have your receipt or order number. We are unable to process an exchange or return without this information. If you are a regular shopper, we highly recommend always purchasing on your account, this way all your orders are tied to your account if you ever misplace a receipt.

All tags must still be attached to the item and unworn/used.

As always, all bath and body products, earrings, food items, intimate wear (including swimwear) and items that were on sale are all final sale. No exceptions.

*Pre-order items, custom items, and local boxes are not eligible for returns or exchanges due to the nature and planning required for those products.

Exchanging for a different size

When you are wanting to exchange an item for a different size, we are not able to "pull" the item from the floor and website - it's not because we don't want to, it's because it literally is not possible with our system. Sorry!

An option: You are more than welcome to hop on to the website and purchase the size you are wanting to exchange for (if you are unable to come that day or you are worried someone is going to snag it). In the comments just let us know you are exchanging a size, and when you come into the store with the other size in the same item, we then can 'return/refund' you. If you are able to come in that day: shoot us an e-mail, it lets us reserve items for 24 hours, but if you don't do the switch within 24 hours then it will automatically go back into inventory.