We will accept holiday season returns (for store credit only), or exchanges until January 15th, 2023.
When you are doing a return or exchange you must have your receipt or order number. We are unable to process an exchange or return without this information. If you are a regular shopper, we highly recommend always purchasing on your account, this way all your orders are tied to your account and you never have to worry about misplacing a receipt!
All tags must still be attached to the item and unworn/used. As always, all seasonal items, bath and body products, earrings, food items, intimate wear (including swimwear) and items that were on sale are all final sale. No exceptions.
*Pre-order items, custom items, local gift boxes and their contents are never eligible for returns or exchanges due to the nature and planning required for those products.
Exchanging for a different size
When you are wanting to exchange an item for a different size, we are not able to "pull" the item from the floor and website - it's not because we don't want to, it's because it literally is not possible with our system. Sorry!
An option: You are more than welcome to hop on to the website and purchase the size you are wanting to exchange for (if you are unable to come that day or you are worried someone is going to snag it). In the comments just let us know you are exchanging a size, and when you come into the store with the other size in the same item, we then can 'return/refund' you. If you are able to come in that day: shoot us an e-mail, it lets us reserve items for 24 hours, but if you don't do the switch within 24 hours then it will automatically go back into inventory.
Why We Don't Offer Cash Refunds:
As a small business we have a store credit policy for returns rather than cash, as when our customers shop with us, we then take those funds and reorder from the small businesses that call our shop home. Because we are not a large business with a corporate size bank account we don’t have the funds to be able to do cash refunds as the money has already been spent to replace the product that was purchased. As we grow into a place where we are able to store finances into an account for the purpose of returns, it is our goal to be able to offer cash returns, but in this stage of our business we have not reached that spot yet.